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Generic Management National Certificate NQF Level 5
Home Generic Management National Certificate NQF Level 5
534IC

SAQA ID

59201 

IC2X002

Credits

162

The National Certificate: Generic Management, NQF Level 5 forms part of a learning pathway of management qualifications across various sectors and industries. It is specifically designed to develop management competencies required by learners in any occupation, particularly those who manage first line managers. The qualification builds on the FETC: Generic Management and further develops the key concepts, principles and practices of management that will enable learners to lead, manage, organise and control first line managers and team leaders. The learners will typically be managers who have other junior managers or team leaders reporting to them. In smaller organisations or entities, the managers could primarily be responsible for managing the supervisors and staff within their section, division or business unit.

This qualification is further intended to empower learners to acquire the knowledge, skills, attitudes and values required to operate confidently as individuals in South African communities and to respond to the challenging economic environment and constantly changing world of work. Ultimately, this qualification is aimed at improving the effectiveness and leadership abilities of middle managers in various occupations in South Africa, in private and public business entities as well as non-governmental organisations. For this reason, the word ‘entity’ includes a company, business unit, public institution, small business or non-profit organisation.

1. Fundamental Component

The unit standards included in the fundamental component of the qualification total 49 credits. They are compulsory and must be contextualised according to the specialisation or the selected learning programme.

2. Core Component

The unit standards in the core component total 78 credits and are compulsory. They must be contextualised according to the specialisation or selected learning programme.

3. Elective Component

The elective component of the qualification consists of a number of unit standards, divided into specialisations. The learner must choose a specialisation and complete unit standards totalling a minimum of 35 credits from the unit standards listed under that specialisation.

Advanced Sport Management Administration (Learning Programme ID 60277)

  •  Establish sustainable sport organisations structures, Level 5, 6 credits
  • Manage the business components of a sport organisation, Level 5 , 6 credits
  •  Explain the role of governance structures in sport, Level 5, 5 credits
  • Create, maintain and update record keeping systems, Level 5, 5 credits
  • Manage project finances, Level 5, 15 credits
  • Manage volunteers in sport, Level 5, 5 credits
  • Manage participants with disability in sport, Level 5 , 8 credits
  • Support sport and fitness participation for people living with HIV/AIDS, Level 5, 4 credits

Adventure Based Learning (ABL) (Learning Programme ID 60278)

  • Develop a programme for Adventure Based Learning (ADL) experiences, Level 5, 8 credits
  • Facilitate participation in an adventure based activity, Level 5, 6 credits
  • Plan and conduct leading and mentoring of participants in outdoor adventure experiences, Level 5, 4 credits
  • Prepare to lead and conduct physical activities, Level 5, 4 credits
  • Promote sustainable use of the environment, Level 5, 3 credits
  • Maintain safety in the conduct of Adventure Based Learning activities, Level 5, 5 credits
  • Deal with sub standard performance in a team , Level 5, 5 credits

Cement Manufacturing (Learning Programme ID 60272)

  • Demonstrate an understanding of cement process technology, NQF Level 4, 22 credits.
  • Demonstrate an understanding of lime process technology, NQF Level 4, 16 credits.
  • Develop a plan to combat corruption, NQF Level 5, 5 credits.
  •  Evaluate current practices against best practice, NQF Level 5, 4 credits.

Customer Management (Learning Programme ID 60273)

  • Identify product features, advantages and benefits to the customer, NQF Level 5, 10 credits.
  • Close a deal with a customer, NQF Level 5, 5 credits.
  • Develop and implement marketing plan in line with marketing strategy, NQF Level 5, 20 credits.
  •  Identify brand mix elements, NQF Level 5, 6 credits.
  • Monitor handling of customer by frontline customer service, NQF Level 5, 8 credits.
  • Manage customer requirements and needs and implement action plans, NQF Level 5, 8 credits.
  •  Identify and manage areas of customer service impact, NQF Level 5, 6 credits.
  • Establish customer needs and relationships, NQF Level 5, 16 credits.
  • Develop customer needs and relationships, NQF Level 5, 16 credits.
  • Recognize areas in need of change make recommendations and implement change in the team, department or division, NQF Level 5, 3 credits.
  • Develop and implement a strategy and action plans for a team, department or division, NQF Level 5, 4 credits.

Customer Management: Banking (Learning Programme ID 96099)

  • Identify product features, advantages and benefits to the customer, NQF Level 5, 10 credits.
  • Close a deal with a customer, NQF Level 5, 5 credits.
  • Close a deal with a customer, NQF Level 5, 5 credits.
  • Develop and implement marketing plan in line with marketing strategy, NQF Level 5, 20 credits.
  • Identify brand mix elements, NQF Level 5, 6 credits.
  •  Monitor handling of customer by frontline customer service, NQF Level 5, 8 credits.
  • Manage customer requirements and needs and implement action plans, NQF Level 5, 8 credits.
  • Identify and manage areas of customer service impact, NQF Level 5, 6 credits.
  •  Establish customer needs and relationships, NQF Level 5, 16 credits.
  • Develop customer needs and relationships, NQF Level 5, 16 credits.
  • Recognize areas in need of change make recommendations and implement change in the team, department or division, NQF Level 5, 3 credits.
  • Develop and implement a strategy and action plans for a team, department or division, NQF Level 5, 4 credits.

Disaster Risk Management (Learning Programme ID 60274)

  •  Utilise communication and information management systems, Level 5, 10 credits
  • Create awareness and promote a culture of risk avoidance through advocacy activities, Level 4, 6 credits
  • Develop and implement disaster risk reduction plans, Level5, 10 credits
  • Establish and co-ordinate forums for disaster risk management in a specific environment, Level 5, 6 credits
  • Implement disaster risk management principles in response, recovery, relief and rehabilitation activities, Level 5, 15 credits
  • Conduct disaster risk assessment, Level5, 15 credits
  • Develop and manage funding mechanisms for disaster risk management, Level6, 10 credits
  • Interpret and integrate disaster risk management theory into programmes and activities according to the Disaster Risk Management (DRM) Framework, Level 5, 15 credits

Fast Moving Consumer Goods (Learning Programme ID 60271)

  • Demonstrate an understanding of Microbiological principles and its application to a food handling environment, NQF Level 5, 12 credits.
  • Optimise product and process quality in food or sensitive consumer product environment, NQF Level 5, 8 credits.
  • Monitor and control quality assurance procedures in a food or sensitive consumer product environment, NQF Level 4, 8 credits.
  • Develop a plan to combat corruption, NQF Level 5, 5 credits.
  • Identify brand mix elements, NQF Level 5, 8 credits.
  • Evaluate current practices against best practice, NQF Level 5, 4 credits.

Financial Management for Sport Federations (Learning Programme ID 60275)

  • Prepare and manage a budget, Level 5, 5 credits
  • Explain the role of governance structures in sport, Level 5, 5 credits
  • Manage the business components of a sport organisation, Level 5, 6 credits
  •  Explain the role of governance structures in sport, Level 5, 5 credits
  • Create, maintain and update record keeping systems, Level 5, 5 credits
  • Manage project finances, Level 5, 15 credits
  •  Manage volunteers in sport, Level 5, 5 credits
  • Manage participants with disability in sport, Level 5 , 8 credits
  • Support sport and fitness participation for people living with HIV/AIDS, Level 5, 4 credits

Adventure Based Learning (ABL) (Learning Programme ID 60278)

  • Develop a programme for Adventure Based Learning (ADL) experiences, Level 5, 8 credits
  • Facilitate participation in an adventure based activity, Level 5, 6 credits
  • Plan and conduct leading and mentoring of participants in outdoor adventure experiences, Level 5, 4 credits
  • Prepare to lead and conduct physical activities, Level 5, 4 credits
  • Promote sustainable use of the environment, Level 5, 3 credits
  • Maintain safety in the conduct of Adventure Based Learning activities, Level 5, 5 credits
  • Deal with sub standard performance in a team , Level 5, 5 credits

Cement Manufacturing (Learning Programme ID 60272)

  • Demonstrate an understanding of cement process technology, NQF Level 4, 22 credits
  • Demonstrate an understanding of lime process technology, NQF Level 4, 16 credits.
  • Develop a plan to combat corruption, NQF Level 5, 5 credits.
  •  Evaluate current practices against best practice, NQF Level 5, 4 credits.

Customer Management (Learning Programme ID 60273)

  • Identify product features, advantages and benefits to the customer, NQF Level 5, 10 credits.
  • Close a deal with a customer, NQF Level 5, 5 credits.
  • Develop and implement marketing plan in line with marketing strategy, NQF Level 5, 20 credits.
  • Identify brand mix elements, NQF Level 5, 6 credits.
  • Monitor handling of customer by frontline customer service, NQF Level 5, 8 credits.
  • Manage customer requirements and needs and implement action plans, NQF Level 5, 8 credits.
  •  Identify and manage areas of customer service impact, NQF Level 5, 6 credits.
  • Establish customer needs and relationships, NQF Level 5, 16 credits.
  • Develop customer needs and relationships, NQF Level 5, 16 credits.
  • Recognize areas in need of change make recommendations and implement change in the team, department or division, NQF Level 5, 3 credits.
  • Develop and implement a strategy and action plans for a team, department or division, NQF Level 5, 4 credits.
It is assumed that the learner accessing this qualification is competent in
  • Communication at NQF Level 4.
  • Mathematical Literacy at NQF Level 4.

534IC

Pricing

0921E

Delivery Mode

Hybrid Full Time/Online 

IC2X002

Campus Location

Dynamic

What will a qualified learner be able to do?

The focus of this qualification is to enable learners to develop competence in a range of knowledge, skills, attitudes and values including

  1. Initiating, developing, implementing and evaluating operational strategies, projects and action plans, and where appropriate, recommending change within teams and/or the unit so as to improve the effectiveness of the unit.
  2. Monitoring and measuring performance and applying continuous or innovative improvement interventions in the unit in order to attain its desired outcomes, including customer satisfaction, and thereby contributing towards the achievement of the objectives and vision of the entity.
  3. Leading a team of first line managers, by capitalising on the talents of team members and promoting synergistic interaction between individuals and teams, to enhance individual, team and unit effectiveness in order to achieve the goals of the entity.
  4. Building relationships using communication processes both vertically and horizontally within the unit, with superiors and with stakeholders across the value chain to ensure the achievement of intended outcomes.
  5. Applying the principles of risk, financial and knowledge management and business ethics within internal and external regulatory frameworks in order to ensure the effectiveness and sustainability of the unit.
  6. Enhancing the development of teams and team members through facilitating the acquisition of skills, coaching, providing career direction, and capitalising on diversity in the unit.

Integrated Assessment

Assessment practices must be fair, transparent, valid and reliable and should ensure that the learner is not disadvantaged in any way. Integrated assessment provides the opportunity for learners to demonstrate that they are able to integrate concepts, actions and ideas achieved across a range of unit standards and contexts. Integrated assessment must evaluate the quality of competence attained by the learner.

The assessment strategies used must ensure that that all Specific Outcomes, Essential Embedded Knowledge and Critical Cross-Field Outcomes are assessed. The assessment of the Critical Cross-Field Outcomes should be integrated with the assessment of the Specific Outcomes.

The learner who has provided the required evidence for all the exit level outcomes of the qualification will be assessed as competent and awarded the qualification. This will ensure that learning and competence are not achieved only in the building blocks of the unit standards but also in the integration and application of the fundamental, core and elective building blocks to a particular context, i.e. the exit level outcomes. 

Articulation options

This qualification will enable the qualifying candidate to progress to learning for other national management diplomas on NQF Level 6 and national first degrees in management on NQF Level 7. This qualification provides entry to qualifications in management, business management, business administration, and organisational leadership.

Horizontal articulation

  • National Certificate: Marketing Management, NQF Level 5.
  • National Certificate: Business Consulting, NQF Level 5.
  • National Diploma: Public Finance Management and Administration, NQF Level 5.
  • National Diploma: Human Resources Management and Practices, NQF Level 5.
  • National Certificate: Project Management, NQF Level 5.

Vertical articulation

  • National Diploma: Management, NQF Level 6.
  • National Degree: Management, NQF Level 6.
  • ID 20901: National Diploma: Marketing Management, NQF Level 6
  • ID 20909: National Diploma: Customer Management, NQF Level 6.
  • ID 20240: National Diploma: Public Finance Management and Administration, NQF Level 6.
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