SAQA ID
101408
Credits
282
A Computer Technician will excel students in providing technical support to users, diagnosing and resolving software, hardware, and network issues, ensuring efficient system performance. The outcomes encompass various aspects such as identifying green technologies for sustainability, setting up systems for optimal functionality, and effectively communicating to maintain customer relationships. The qualification further aligns with industry needs for skilled computer technicians capable of troubleshooting and maintaining computer systems and peripherals.
There is a critical need for Human Capital Development in driving South Africa’s 4IR agenda, particularly focusing on big data analysis, cloud computing, and machine learning technologies.
This qualification is made up of compulsory Knowledge, Practical Skill and Work Experience Modules1. Knowledge Modules
- Introduction to Data Communication and Networking, Level 5, 15 Credits.
- Basics of Computer Architecture: Hardware, Level 5, 30 Credits.
- Basics of Computer Architecture: Software, Level 5, 30 Credits.
- Basic Concepts of Sustainable Computer Environment and Green Technologies, Level 4, 10 Credits.
- Social Media and Digital Literacy, Level 4, 5 Credits.
- End User Computing, Level 3, 6 Credits.
- Business communication and customer services, Level 5, 8 Credits.
- Ready for work standards, Level 4, 5 Credits.
Total number of credits for Knowledge Modules: 109
2.Practical Skill Modules
- Troubleshoot computer and network faults, Level 5, 30 Credits.
- Maintain computer and network security Level 4, 8 Credits.
- Provide support to end Users, Level 5, 30 Credits.
- Install computer software and hardware, Level 4, 5 Credits.
Total number of credits for Practical Skill Modules: 73
3.Work Experience Modules
- Respond to user inquiries regarding fault request, NQF Level 5, 30 Credits.
- Set up equipment for users, check operating system performance and ensure proper installation
of cables and software, Level 5, 25 Credits. - Processes of maintaining computer systems and peripherals, Level 5, 15 Credits.
- Identify the potential green technologies, processes and procedures for cost effective application
and create a sustainable computer environment to reduce e-waste, Level 4, 10 Credits. - Maintain records of daily data communication transactions, problems and remedial actions taken,
or installation activities, Level 4, 20 Credits.
Total number of credits for Work Experience Modules: 100
The minimum entry requirement for this qualification is:
- Grade 12 (Competency in the English language & Mathematical Literacy) OR,
- NQF Level 4 qualification.
IMPORTANT: Special Admission Requirements
If you don’t meet the minimum entry requirement, you can still apply for special admission, regardless of what formal education you have. Please note that there are terms and conditions for this application, and all approvals will be made at the discretion of the Academic Board.
Pricing
Delivery Mode
Hybrid Full Time/Online
Campus Location
Dynamic
What will a qualified learner be able to do?
- Identify the potential green technologies, processes and procedures to create a sustainable computer environment to reduce e-waste in an organisation.
- Set up desktop/laptop for a new user according to software compatibility by installing operating systems and peripheral equipment according to given specifications.
- Communicate effectively using appropriate methods to maintain effective customer relationships according to organisational standards.
- Analyse and resolve hardware/software problems such as operational discrepancies to optimise performance of the desktop/laptop systems.
- Apply knowledge of principles and practices in order to identify and solve problems arising in the course of their work.
What are the benefits?
- The qualification will prepare students to become competent as a computer technician with an understanding of computer hardware and software troubleshooting. Students will also be competent and have hands-on computer repair skills.
Device Requirements
As a student, you'll need to access video recordings, digital resources, complete online assessments, and join virtual classrooms via our platform. Please review the required technology specifications before starting
CPU (Processor): Intel Core i5 12th Gen and above OR AMD Ryzen 5 7500 series and above | Memory (RAM): 16GB and above | Storage: 500GB SSD | Operating system: Windows 11 Pro | Graphics (GPU): 2GB Dedicated Graphics Card | Other: Camera & Microphone
Exit Level Outcomes
- Identify the potential green technologies, processes and procedures to create a sustainable computer environment to reduce e-waste in an organisation.
- Set up a desktop/laptop for a new user according to software compatibility by installing operating systems and peripheral equipment according to given specifications.
- Communicate effectively using appropriate methods to maintain effective customer relationships according to organisational standards.
- Analyse and resolve hardware/software problems such as operational discrepancies to optimise performance of the desktop/laptop systems.
- Apply knowledge of principles and practices in order to identify and solve problems arising in the course of their work.
Integrated Assessment
1. Integrated Formative Assessment
The skills development provider will use the curriculum to guide them on the stipulated internal assessment criteria and weighting. They will also apply the scope of practical skills and applied knowledge as stipulated by the internal assessment criteria. This formative assessment leads to entrance into the integrated external summative assessment.
2. Integrated summative assessment
An external integrated summative assessment, conducted through the relevant Quality Council for Trades and Occupations (QCTO) Assessment Quality Partner is required for the issuing of this qualification. The external integrated summative assessment will focus on the Exit Level Outcomes and Associated Assessment Criteria.