SAQA ID
101408
Credits
282
The Artificial Intelligence (AI) Practical Essentials for Administration and Management training is designed to equip administrative and management professionals with the foundational knowledge and hands-on skills needed to effectively apply AI in their daily work.
As organizations adopt smarter technologies, the ability to automate routine tasks, streamline workflows, and support data-driven decisions has become essential. This practical course introduces participants to user-friendly AI tools and techniques that can enhance productivity, communication, reporting, and operational efficiency—without requiring advanced technical skills.
Through real-world examples and guided practice, participants will gain the confidence to integrate AI into administrative functions and
lead their teams in adapting to the future of work.
By the end of the training, participants will be able to
- Understand the key AI technologies and their relevance to administrative and management functions.
- Identify routine and strategic processes that can benefit from AI driven automation.
- Use practical AI tools (like ChatGPT, Microsoft Copilot, Power automate, and Google AI tools) for reporting, communication, data management, and workflow optimization.
- Improve productivity and accuracy in document handling, planning, and internal communications.
- Address ethical, data privacy, and governance considerations
when implementing AI in administrative settings.
A. Introduction to Artificial Intelligence in Administration and Management
1. Morning Session
- What is AI? Understanding AI, ML, NLP, and automation
- Key trends: AI in the workplace and its impact on administration
- The evolving role of administrators and managers in the age of AI
2. Afternoon Session
- Case studies: How AI is being used in HR, finance, logistics, and office management
- Tools overview: Microsoft Copilot, ChatGPT, Google Workspace AI, Power BI, and more
- Activity: AI-readiness self-assessment for your organisation.
B. AI for Communication, Document & Task Management
1. Morning Session
- Automating email responses and calendar scheduling with AI
- Generating professional documents, letters, and reports using AI
2. Afternoon Session
- Summarising meeting notes and creating action plans with AI tools
- Introduction to AI-based task management and virtual assistants (e.g., Microsoft Copilot, Notion AI, Google Duet)
- Activity: Practice session using AI tools to manage admin task
C. AI for Communication, Document & Task Management
1. Morning Session
- Basics of data analysis for non-technical professional
- Using AI for data cleaning, visualisation, and insights (Power BI,
Excel AI, Google Sheets AI
2. Afternoon Session
- Building simple dashboards and automated report
- AI-powered decision-making: using insights to support planning and policy
- Activity: Creating a report or dashboard using AI tools
D. AI for Workflow Automation and Process Efficiency
1. Morning Session
- Introduction to process automation with AI
- Using tools like Microsoft Power Automate and Zapier to streamline workflows
2. Afternoon Session
- Automating document approvals, notifications, reminders, and form responses
- Integrating AI into HR, procurement, and records management processes
- Activity: Designing a simple automated workflow
E. Ethics, Implementation Planning, and Practical Simulation
1. Morning Session
- Ethical use of AI in administration (bias, privacy, transparency
- AI policy, compliance, and risk management
2. Afternoon Session
- Implementation roadmap: planning AI integration in your
department - Capstone simulation: Use AI tools to complete a management task from start to finish
- Activity: Present group action plans for AI adoption in your organization
Pricing
Delivery Mode
Hybrid Full Time/Online
Campus Location
Dynamic
Training Methodology
- Hands-on tool demonstrations and guided practice
- Real-world case studies and simulation
- Group discussions and interactive activities
- Take-home templates and job aids
Who is this Training Course for?
This training course is suitable to a wide range of
professionals but will greatly benefit
- HR Managers and Directors
- Talent Acquisition Specialists
- Learning and Development Professionals
- Workforce Planning and Analytics Experts
- Organizational Development Professionals
- Anyone in HR looking to leverage AI for business impact
- HR Personnel
- Administrative Officers and Executive Assistants
- Office Managers and Operations Staff
- Finance Administrators
- Project Coordinators
- Department Heads and Middle Managers
How will this Training Course be Presented?
This training course will employ a blended learning approach, combining interactive lectures, group discussions, and practical exercises.
Participants will engage in hands-on activities, case study analyses, and live demonstrations of AI tools. Emphasis will be placed on collaborative learning, allowing participants to exchange ideas and apply concepts to real-world scenarios.